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We offer a service experience unlike any other you’ll have in our industry.
Customer service and every client’s 100% complete satisfaction are our top priorities. We have the experience and expertise to do an exceptional cleaning job, and we’re committed to ethical business practices.
Customer Service is our Top Priority
Everything we do is geared toward top notch, quality customer service. Customer service is everything from the service you receive on the phone to our follow up after cleaning, the information we provide on the care of your carpet, the spotter and the shoe covers we leave…it’s all in place for your satisfaction.
Our technicians are respectful, clean-cut and pleasant.
✓ We do everything we can to make your experience with us convenient and easy.
Our goal is to make having your carpets cleaned a stress-free experience. We strive to make the process smooth and easy, so the next time you have us clean, you’ll know you just have to make the call and everything will be taken care of.
✓ We’re nice people.
Our clients tell us again and again, what sets us apart from the rest is we’re nice people to deal with. We’re not rude on the phone or in person. Every employee is a clean, friendly, polite, respectable, nice person…not someone trying to hustle or take advantage of you.
✓ We respect your time.
We don’t want to be a burden to our clients. We show up when we say we will, or we call. We don’t want you pacing and wondering where we are for 3 or 4 hours.
If we’re running late, we’ll call you! We’ll let you know what’s going on and when to expect us, or you can just reschedule. If we’re running early, we’ll also call you. We don’t want to surprise you when you’re not ready for us.
✓ We give you a 100% No-Risk Guarantee.
We want you to be absolutely delighted with every carpet and upholstery job we do, so we give you an iron-clad, risk-free guarantee. If you aren’t happy with our work, we’ll re-clean the area for free. And if you still aren’t pleased, you pay nothing. Not one cent.
Many companies don’t guarantee their work – but we feel nothing is more important than your complete and total satisfaction.
What our clients say about us is way more powerful than anything we might say ourselves. You can read our clients’ testimonials to find out more about the quality customer service we provide.
We’ll take all the time necessary to make sure you’re satisfied. Even if we have to reschedule the next job to do it, we’ll gladly do so. We won’t be satisfied until you tell us you’re completely satisfied with the job we did.
We understand that we wouldn’t have thousands of ‘raving-fan’ customers if we didn’t make our clients happy.. That’s why our #1 top priority is having a happy client at the end of the day.
Our Carpet Cleaning Experience and Expertise Matter
Our knowledge of carpeting is very important, and so is our experience in the industry.
There’s a common misconception that having the right equipment is all a company needs to clean carpets properly. This is simply not true.
Many companies own hot-water cleaners, but very few teach their employees how to use them properly. This is why it’s important that you choose your carpet cleaner carefully.
The best cleaning companies are those that have been certified by the Institute of Inspection, Cleaning and Restoration Certification, known as the Clean Trust.
As certified cleaners, we are qualified to do warranty work and maintain the warranty on carpets, including carpets made by the world’s largest carpet manufacturer, Shaw Industries.
We are certified to care for and can help maintain your warranty on Shaw Industry carpets. Not every cleaner can do that. If they are not certified, they are not authorized to do warranty work.
All carpet cleaners are not alike, and we have fixed many problems other carpet cleaners have caused. We have saved carpets that our clients thought were finished after the last carpet cleaner made them look worse rather than better.
Ethical Business Practices
Our business practices are based on a simple philosophy: We do what we say we’re going to do, and there are no hidden costs.
We offer legitimate offers with real expiration dates, and we would never consider “bait and switch” tactics. We are strongly opposed to unethical practices and does not use them at all in our business.
In contrast with many other companies in our industry, we’re about educating our clients on how they can avoid carpet cleaning rip-offs. We have a free “Consumer’s Guide to Carpet Cleaning” we offer as an educational resource. Even if you don’t hire us, we can at least help steer you in the right direction so you don’t choose the wrong cleaning company.
We take customer service seriously, and we’re proud of our knowledge and years of experience. The last thing we would ever do is rip off or scam a client.
We offer a unique combination of experience, expertise and ethical business practices.
We’ve been cleaning carpets for a long time. Ours is a family business, and cleaning carpets is all we do. It’s our whole life and our whole bread and butter, and our hearts are completely into what we’re doing. That’s why we’re confident we provide the best possible carpet cleaning experience to every one of our clients.
